Disclaimer

You are now leaving the Standard Chartered Bank (Singapore) Limited (“SCBSL”) website to access a third party website ("Third Party Website").

SCBSL shall not be liable for the handling of any information you may provide on the Third Party Website, or for any loss incurred in connection with your access to or use of the Third Party Website. SCBSL makes no warranties, representations or undertakings about the Third Party Website.

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  1. Help Centre
  2. Ways to Bank

Get help on accounts and services matters

Frequently Asked Questions

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Account Management”
Step 3: Under “Account Management”, select “Debit/ATM Card New Issuance”
Step 4: Select the account for the Debit/ATM Card issuance
Step 5: Enter your preferred embossed name for your debit/ ATM Card
Step 6: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Debit/ATM Card Activation & PIN Set”
Step 4: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Overseas Card Usage”
Step 3: Select “Enable” or “Disable”
Step 4: Provide the 16-digital card number and Name on Card
Step 5: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Credit Card Transaction Dispute”
Step 4: Select the card with transaction dispute(s)
Step 5: Select the reason for the transaction dispute(s)
Step 6: Select the transaction(s) with an issue
Step 7: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

If your ATM, debit or credit card is lost or stolen, please block your card(s) immediately using our online services and request for a replacement.

Online Banking or SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Report Lost/ Stolen Card”
Step 4: Select the reason to block the lost/ stolen card(s)
Step 5: Select the card(s) to block
Step 6: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Replace Card”
Step 4: Select the card you want to replace
Step 5: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Credit Card Cancellation”
Step 4: Select the card to cancel
Step 5: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Debit/ATM Card Activation & PIN Set”
Step 4: Select the debit/ ATM Card to reset PIN
Step 5: Click “Submit” to complete the PIN set

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Link/Delink Your Account(s) to Debit/ATM Card”
Step 4: Select the debit/ ATM Card to link/ delink
Step 5: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Link/Delink Your Account(s) to Credit Card”
Step 4: Select the credit card to link/ delink
Step 5: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Change Daily Limit for Debit/ATM/Credit Card”
Step 4: Select the card type and card
Step 5: Select the revised limit
Step 6: Click Submit to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select Credit Card or “Debit/ATM Card Embossed Name Change”
Step 4: Select the card
Step 5: Key in the new embossed name
Step 6: Click Submit to complete the request

Click here for the full list of available Digital Services.

To add your card to a Digital Wallet, please click on the respective links.
For Apple Pay, click here.

For Samsung Pay, click here.

For Google Pay, click here.

Transactions made overseas or through overseas-based online merchants are subject to overseas transaction fees.

This includes the bank’s administrative fees, additional fees imposed by other banks and charges imposed by Visa/Mastercard.

To know more, click here.

Foreign currency cash withdrawals at overseas ATMs/ Cirrus ATMs are subject to additional fees imposed by the other bank and VISA/MasterCard International.

Overseas withdrawals at non-Cirrus ATMs are subject to an overseas cash withdrawal fee.

To know more, click here.

Online or SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Account Management”
Step 3: Under “Account Management”, select “Cheque Book Request”
Step 4: Select account for the cheque book and click “Submit” to complete the request

Contact Centre Hotline
Dial (65) 6747 7000
Press 1 (on IVR)
Press 4 for Cheque related enquires
Follow the phone banking instructions

Click here and refer to the Pricing Guide for related fees and charges.
Click here for the full list of available Digital Services.

Online Banking or SC Mobile
Step 1: Under “Accounts”, select “Cheque Status”
Step 2: Select the account and provide the cheque number or cheque range
Step 3: Click View Status

Contact Centre Hotline
Dial (65) 6747 7000
Press 1 for “Account Enquiry”
Press 4 for “Cheque Related Enquiry”
Press 2 for “Cheque Status Enquiry”
Enter Cheque Number
Be informed on cheque status after the cheque has been presented to the bank

For cheques which have not been presented, the message “Details are not available”

For cheques deposited from Mondays to Fridays before 3.30pm, (excluding public holidays), the funds will be reflected in your account on the next business day after 2pm.

1.Call our Contact Centre Hotline (65) 6747 7000 and speak to our Service Consultants

2. Visit any of our branches

Please refer to the Pricing Guide here for the relevant fees and charges

An IRD will only be provided if the cheque you have deposited cannot be cleared/ honoured. It will be mailed to the payee/depositor of the cheque deposit and the payee has to request for a replacement cheque from the issuer. Original IRD will not be reprinted.

Online Banking
Step 1: Log in to Online Banking
Step 2: Under Menu, select Transfers & Payments
Step 3: Under Transfers & Payments, select e-cashiers’ Order
Step 4: Follow the Online Banking instructions

Branch
You may purchase a Cashiers’ Order at any of our branches for a fee.
Present your original NRIC/Passport for application and collection
You need to hold a valid bank account with us.

Note:
eCashier’s Order is an online facility that allows you to order a cheque with just your Payee’s name and postal address and we will print and mail the Cashier’s Order on your behalf.
eCashiers’ Order purchase via Online Banking is free.
Maxmium amount per Cashiers’ Order is S$20,000
Cashiers’ Orders are valid for payment within 6 months from the date of issuance.

A Demand Draft allows you to transfer foreign currency overseas in the form of a bank draft.

Branch
You may purchase a Demand Draft at any of our branches for a fee. Present your original NRIC/Passport for application and collection. You need to hold a valid bank account with us.

Note:
Available in the following foreign currencies: AED, AUD, BHD, BND, CAD, DKK, EUR, GBP, HKD, INR, JPY, NOK, NZD, PHP, PKR, SAR, SEK, THB, USD, ZAR.

USD cheques cleared via Singapore USD Cheque Clearing System
– Funds will be available after 2pm on the next business day (if deposited before 12.30pm)

Other currencies (non-SGD) and USD (non-local clearing)
– Minimum 21 working days
Demand Draft has a validity of 6 months from the issuance date. As long as it is presented to our drawee bank for payment before the expiry date, it will be honoured.

Please refer to the Pricing Guide for related fees and charges here.

FAST (Fast And Secure Transfers) is an electronic funds transfer service. It allows a secure and almost immediate transfer of Singapore dollar funds (SGD funds) between accounts of the participating banks in Singapore.

You can make transfers of up to S$200,000 per transaction, depending on your daily or monthly withdrawal limits.

FAST is available 24 hours a day, 7 days a week.

Online Banking
Step 1: Log in to “Online Banking”
Step 2: Go to Profile box, select “Manage PayNow Registration”
Step 3: Select Register to “Receive PayNow Transfers”
Step 4: Select NRIC Number or Mobile Number
Step 5: Select account number and provide your preferred PayNow Display Name
Step 6: Enter the SMS OTP sent to your registered mobile number
Step 7: Click “Submit” to complete the request

SC Mobile app
Step 1: Log in to SC Mobile app
Step 2: Go to “Settings”
Step 3: Select “PayNow Registration”
Step 4: Select “Add PayNow Registration”
Step 5: Select NRIC number or Mobile Number
Step 6: Select account number and provide your preferred PayNow Display Name
Step 7: Enter the SMS OTP sent to your registered mobile number
Step 8: Click “Confirm” to complete the request

Online Banking
Step 1: Log in to Online Banking
Step 2: Go to Profile box, select Manage PayNow Registration
Step 3: Click Edit icon
Step 4: Select account number and edit your preferred PayNow Display Name
Step 5: Click Submit to complete the request

SC Mobile app
Step 1: Log in to SC Mobile app
Step 2: Go to “Settings”
Step 3: Select “PayNow Registration”
Step 4: Select “Add PayNow Registration”
Step 5: Click on “PayNow details”
Step 6: Click on “Edit”
Step 7: Select new account
Step 8: Click “Confirm” to complete the request

Online Banking
Step 1: Log in to Online Banking
Step 2: Go to “Profile” box, select “Manage PayNow Registration”
Step 3: Click “Delete” icon
Step 4: Click “Submit” to complete the request

SC Mobile app
Step 1: Log in to SC Mobile app
Step 2: Go to “Settings”
Step 3: Select “PayNow Registration”
Step 4: Select “Add PayNow Registration”
Step 5: Click on “PayNow details”
Step 6: Click “Delete” to complete the request

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “Transfers & Payments”
Step 3: Select “Add & Manage Payees”
Step 4: Enter Mobile Number or Open Contacts
Step 5: Enter Nickname
Step 6: Click to save recipient to favourite list
Step 7: Click “Save” and enter SC Mobile Key Verification PIN
Step 8: Click “Confirm” to complete the request

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “Transfers & Payments”
Step 3: Select “Add & Manage Payees”
Step 4: Select “PayNow”
Step 5: Select the PayNow Payee to be removed
Step 6: Click “Delete Payee” to complete the request

Step 1: Log in Onlline Banking or SC Mobile app
Step 2: Select “Transfers & Payments”
Step 3: Select “Pay Bills”
Step 4: Provide payment details
Step 5: Select “Repeat Payment”
Step 6: Click “Confirm” to complete the request

Note:
Only monthly recurring frequency is available.

For application for GIRO Payment of Standard Chartered Credit Cards, Funds Transfer, Personal Loan (CashOne) and Line of Credit

Via Online Banking/SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under Help & Services, select “Other Banking Services”
Step 3: Under Other Banking Services, select “Other Request”
Step: Provide the account details and click “Submit” to complete the request

Note:
Please indicate clearly whether it is a New Instruction, Cancellation of Existing Instruction or Amendment to Existing Instruction.
For New Instruction, please provide the following information.
1. Debiting account number, SCB Credit Card/Fund Transfer/Personal Loan/Line of Credit number
2. Payment instructions: Full Payment Due or Minimum Payment Due

For Cancellation of Existing Instruction, please provide the following information.
1. SCB Credit Card/Fund Transfer/Personal Loan/Line of Credit number

For Amendment of Existing Instruction, please provide the following information.
1. SCB Credit Card Number
2. Payment instructions: Full Payment to Minimum Payment or Minimum Payment to Full Payment

Via Mail
Please complete the GIRO form and mail it to:
Banking Operations Singapore
Tampines Central
P.O. Box 0393
Singapore 915214

Download the form here

Note:
Processing of your GIRO instruction may take 4 to 6 weeks from receipt of your application.
Once we have received your application form, an acknowledgement letter will be sent to you.
Please continue to pay the amount due by Cheque, Phone Banking, Internet Banking, Cash, Cash Deposit Machine or AXS, until you receive our written confirmation that your GIRO instruction has been effected.
If you wish to cancel/alter your GIRO Instruction, kindly notify the Bank at least one month before the payment due date.

A Standing Instruction service automatically transfers a fixed amount in SGD from your SCB Savings or Current Account to a designated local receiving account on a regular basis.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “Transfers & Payments”
Step 3: Select “Local Transfer”
Step 4: Select the Account you wish to transfer from and indicate the details of your Standing Instructions
Step 5: Select the Account you wish to transfer to and indicate Recipient’s Name and Recipient’s Reference (if any)
Step 6: Enter Amount
Step 7: Click “Confirm” to complete your request

Step 1: Log in to Online Banking
Step 2: Select “Transfers & Payments”
Step 3: Select “Manage Standing Instructions and Scheduled Transactions”
Step 4: Select the “Standing Instruction” and click on the delete icon
Step 5: Click “Delete” to complete your request

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “Transfers & Payments”
Step 3: Select “Local Transfer”
Step 4: Select the Account you wish to transfer from and indicate the details of your Standing Instructions
Step 5: Select the Account you wish to transfer to and indicate Recipient’s Name and Recipient’s Reference (if any)
Step 6: Enter the Amount
Step 7: Click “Transfer Now” to complete your request

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “Transfers & Payments”
Step 3: Select” Local Transfer”
Step 4: Select the Account you wish to transfer from
Step 5: Select the Account you wish to transfer to and indicate Recipient’s Name and Recipient’s Reference (if any)
Step 6: Enter the Amount
Step 7: Click “Confirm” to complete your request

To update your Funds Transfer Limits, follow these steps.

Step 1: Log in to Online Banking
Step 2: Under “Profile” box, select “Security & Limits Maintenance”
Step 3: Update limit
Step 4: Click “Confirm” to complete the request

Refer to Pricing Guide here for Fees and Charges

One-Time PayNow Transfers
Limit is S$10,000. An additional PIN / password will be required for amount more than S$1,000.

PayNow QR Transactions
Limit is S$50,000. An additional PIN / password will be required for amount more than S$1,000.

Click here for more information

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “Transfers & Payments”
Step 3: Select “Add & Manage Payees”
Step 4: Select “International”
Step 5: Select “Add Payee”
Step 6: Enter “Payee and Payee Account Details”
Step 7: Click “Continue” to review the transfer details
Step 8: Click “Confirm” to complete the request

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “Transfers & Payments”
Step 3: Select “Add & Manage Payees”
Step 4: Select “International”
Step 5: Select the “International Payee” to be removed
Step 6: Click “Delete Payee” to complete the request

Refer to Pricing Guide for Fees and Charges

To update your Funds Transfer Limits, follow these steps.

Step 1: Log in to Online Banking
Step 2: Under “Profile” box, select “Security & Limits Maintenance”
Step 3: Update limit
Step 4: Click “Confirm” to complete the request

Online Banking or SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under Help & Services, select “Account Management”
Step 3: Under Account Management, select “Statement Request”
Step 4: Select the account for the “Statement Request”
Enter the “Statement Month Range” and the “Delivery Mode”
Step 5: Select the Account for the relevant statement retrieval charge* to be debited from.
Step 6: Click “Submit” to complete the request

*Refer to pricing guide for the relevant retrieval charges.

Online Banking or SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “e-Statements”
Step 3: Select “Current Statement” or “Past Statements”
Step 4: Select the account to view the e-Statement
Step 5: Click “View” or “Download”

Online Banking
Step 1: Select “e-Statements/e-Advice”
Step 2: Select “Subscriptions”
Step 3: Select the account to “Change Subscription”
Step 4: Select “Continue” to complete the request

Please note that the update will only be effective from the following month onwards.

The CRS is a global standard for the automatic exchange of financial information between jurisdictions. It was introduced to combat tax evasion and to improve cross-border tax compliance.

Please click here for more information.

You may submit a CRS self-certification via either of the methods below.

Online Banking or SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Go to “Update Profile Details”
Step 3: Go to “Tax Residence Information” and click “Edit”
Step 4: Provide your update tax residence information
Step 5: Click “Review” to review your profile changes
Step 6: Click “Confirm” to complete the request

Download the Self-Certification Form and

1. Email to: SG.CDDOperations@sc.com
OR
2. Mail to: Investment Services, Wealth Management
Standard Chartered Bank (Singapore) Limited
Robinson Road P.O. Box 1901
Singapore 903801
OR
3. Visit any branch to present the completed form and your original NRIC/Passport for verification.

FATCA is United States (US) legislation that came into effect on 1 July 2014 and that seeks to prevent tax evasion by US Persons through the use of accounts held outside the United States. FATCA requires financial institutions outside of the US to collect information about their clients’ tax status under FATCA and report annually, information on financial accounts held by US Persons to the US IRS or the relevant tax authority.

Please click here for more information.

Bank Code
SCB’s Bank code is 9496.

Swift Code
To receive funds from an overseas party, you are required to provide SCB’s Swift Code SCBLSG22.

Details to be provided:
Your Name as per the record with SCB
Your SCB Account Number (10 digits)
Name of Beneficiary Bank: Standard Chartered Bank Singapore Limited
Address of Beneficiary Bank: 6 Battery Road Singapore 049909
Country: Singapore
SWIFT / BIC Code: SCBLSG22

Update your particulars with us easily via Online Banking or SC Mobile app.

SC Mobile app
Step 1: Log in to SC Mobile app
Step 2: Select “Update Profile Details” on the menu bar
Step 3: Make the necessary updates to your personal particulars
Step 4: Key in the PIN for your SC Mobile Key to authorize the transaction

Online Banking
Step 1: Log in to Online Banking
Step 2: Select “Update Profile Detail” on the menu below your name
Step 3: Make the necessary updates to your personal particulars
Step 4: Key in the PIN for your SC Mobile Key to authorize the transaction

Click here for the full list of available Digital Services.

Update your signature with us easily via Online Banking or SC Mobile app

SC Mobile app
Step 1: Log in to SC Mobile app
Step 2: Select “Help & Service” on the menu bar
Step 3: Select “Account Management”
Step 4: Select the account for the signature to be changed.
Step 5: Upload a picture of your signature
Step 6: Click “Confirm” to complete the request

Online Banking
Step 1: Log in to Online Banking
Step 2: Select “Help & Services”
Step 3: Authenticate PIN
Step 4: Select “Account Management”
Step 5: Select the account for the signature to be changed.
Step 6: Upload a picture of your signature
Step 7: Click “Confirm” to complete the request

Click here for the full list of available Digital Services.

Online Banking
Step 1: Log in to your Online Banking account.
Step 2: Click on your name at the top-right of the page, and select “Mailbox” from the drop-down menu.
Step 3: Follow the instructions to authenticate your login via the SC Mobile App or generate an offline PIN.
Step 4: Click on “Compose Message” to submit your secure message.

SC Mobile App
Step 1: Log in to the SC Mobile App.
Step 2: Click on the drop-down menu at the top-left of the screen.
Step 3: Click on “Inbox” and select the “Secure Mail” tab.
Step 4: Click on the icon at the top-right of the screen and compose your secure message.

Call us
Personal Banking
(+65) 6747 7000
(24-hour)

Priority Banking
(+65) 6846 8000
(24-hour)

Business Banking
(+65) 6743 3000
(Monday to Friday, 9am to 6pm)

Commercial Banking
(+65) 6245 8811
(Monday to Friday, 9am to 6pm)

Corporate and Institutional Banking
(+65) 6876 0888
(Monday to Friday, 9am to 6pm)

Chat with us
Use our live chat message service by selecting the floating icon at the bottom right of this page. This chat service is available from Monday to Sunday (including public holidays), 9am to 12am.

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